Client List

Accugraph Corporation

Bowstreet (Acquired by IBM)

Center for Electronic Arts

Cisco Systems

DirectBuy

EC Advantage

EnterpriseLink

Global Data Security

GTE

Hewlett Packard

IntelliDisc Interactive

Interwoven

Lucent Technologies (Now Alcatel-Lucent)

Nortel Networks

Primary Productions

QTrain (Renamed KT Solutions)

Remedy (Acquired by BMC)

Valero Energy Corporation

Vignette Corporation

Strategy Design

Collaboration and knowledge management solutions can take many shapes depending on a specific organizations industry vertical, age, size, culture, competition and historical technology investment including what is currently deployed. Vision and strategy design. Clarifying business objectives. Appropriate uses for technology solutions.

Project Management

Team design and management. I have managed global teams of 20+ technical writers, project managers, analysts and web developers.

Conducted business planning, job definition, hiring, quarterly deliverables, and annual performance reviews. Requirements definition, Communication plans, integration and rollout planning

Measurement and evaluation

Metrics design and reporting.

Technical writing

Expert technical writer with broad experience in the following industries: Networking, telecom, software development, construction, engineering, facility management, training and personal development.

Training development

Written, produced and directed over 30 linear and interactive technical marketing and training programs for a variety of clients.